Return Policy
We try our best to only sell great products and to educate our customers before they make a purchase.
Our goal is to make sure that our customers are happy with their purchase and become a long term customer. However, since there are a few people who take advantage of good customer service, we have adopted the following return policy to protect ourselves against the few.
You may choose to cancel an order within 12 hours after order has been
placed. If the credit card has been processed, there will be a 10% credit
card processing fee (the credit card company charges us 4.5-5.5% for
original purchase and ANOTHER 4.5-5.5% to credit back to your card…we
are not making money, only recovering our CC fees).
Shipping is non-refundable. All items to be returned or that are damaged MUST be reported within 10 days of receiving shipment. No returns will be accepted after 30 days.
If a product is ordered incorrectly or you decide that you do want
merchandise, the UNUSED (meaning unopened and never installed) item
can be returned for a 25% restocking fee. All special order merchandise
is non refundable.
In the event that we fulfill your order incorrectly, we will gladly
accept the merchandise without any restocking fee.
All Special Order Merchandise is non refundable.
All Electronic Merchandise is non refundable.
Any Item that was installed for any reason is non refundable
In the event that we fulfill your order incorrectly, we will gladly
accept the merchandise without any restocking fee
Under special circumstances, we will do our best to work with you in
the best interest of both our company and our customers.
To return merchandise, please do the following:
- Email us at contact@trucktuner.com to be issued a Return Merchandise
Authorization Number (RMA #)
- Re-package the merchandise in original packaging (please put retail
box inside another box so the item packaging remains "NEW"
) and include RMA on package, returned merchandise without a RMA number
will be refused at our docks and returned to you.
- Include a copy of your receipt.
- Write a brief description of why product is being returned.
- Ship and insure merchandise prepaid - We DO NOT accept freight collect.
TruckTuner.com - Returns
13647 So. Farmhollow Lane
Draper, Utah 84020
Credits will be issued to the same credit card and may take up to 30 days to process (though typically it takes only a few days after receiving the return).
All Performance Parts Cartrucktuner, LLC. offers on our
Website are 100% Warranted by the Manufacturer of the Performance Part.
Cartrucktuner,LLC. will assist you in any warranty claim by providing
you and/or the manufacturer with contact information, copies of invoices,
and notes regarding troubleshooting conversations. Cartrucktuner,LLC.,does
not provide or fulfill any warranty on any product.
All merchandise is subject to the manufacturer's warranty and therefore
all warranty claims are at the manufacturer's discretion. All warranted
items must be returned in accordance with the manufacturer's policy, see
the product manufacturer's web site for their policy. It is the responsibility
of the customer and/or installer to verify the correct size and application
of the parts before installation. No warranty whatsoever will be given
if the defect was caused by customer or installer abuse, negligence, mishandling,
or improper installation. Customers will be responsible for all shipping
and handling fees. No labor or inconvenience may be included in any warranty
claims.
Cartrucktuner,LLC.
Brakes
